Shipping Methods
We employ weight and volumetric based shipping charges for packages weighing less than 1 pound. Orders over 1 pound ship for a flat rate of $9. Shipping estimates are available in the cart or checkout page. Retail orders $60 and up ship free.
Shipping charges for wholesale orders will be included with the quote.
Handling Fees
All orders that contain party favors will incur a 8% handling fee.
Processing Time
Please allow 3-5 business days for us to process your order. As soon as your order has shipped, you will receive an email containing your tracking number so you can follow your items on their journey to you.
Lost or Stolen Packages
We ship all orders via the U.S. Postal Service (USPS), UPS, or Fedex. It is your responsibility to provide us with a shipping address where packages can be securely delivered without risk of theft or loss and where you can retrieve your package immediately upon delivery. We assume no responsibility for packages that are lost or stolen after your package is scanned as delivered to the address you provided us. If you are concerned about the security of packages received at your mailing address, you should provide a different shipping address for your order.
Insurance
If you would like to add insurance to your order, please contact us at [email protected] before you place your order.
Damaged Items
If your items arrive damaged, please photograph the damage and contact Toliver’s Handmade immediately at [email protected]. If applicable, we will file a claim on your behalf, but will require documentation to do so. We will refund or replace, at our discretion, as soon as the courier has completed their investigation into the claim.
Returns and Refunds
Due to the personal nature of our products, we do not accept returns, but if there is a problem with your order, please let us know within 24 hours of receiving your order and we will do everything we can to make sure you are 100% satisfied.
No refunds will be given because you do not like the scent of your product. We do our best to describe the scents based on descriptions given from manufacturers and by describing the essential oils contained in each product, but each person perceives scents differently.